Privacy Policy

Your privacy and data protection are our priority

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Last Updated: January 2025

Introduction

At BALHUM (Balanced Human), we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

This policy complies with the EU General Data Protection Regulation (GDPR) and other applicable data protection laws.

Information We Collect

Personal Information

  • Name and contact information (email address, phone number)
  • Account information when you register for our services
  • Communication preferences
  • Payment information for program purchases
  • Responses to surveys, assessments, or balance tests

Technical Information

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent on our website
  • Referring website information
  • Cookies and similar tracking technologies

How We Use Your Information

We use your personal data for the following purposes:

Service Delivery

To provide you with our BALHUM programs, coaching services, and balance assessments.

Communication

To send you program updates, newsletters, and respond to your inquiries.

Improvement

To improve our services and develop new programs based on user feedback.

Legal Compliance

To comply with legal obligations and protect our legitimate interests.

Legal Basis for Processing

Consent

When you explicitly agree to receive newsletters or marketing communications.

Contract Performance

When processing is necessary to provide services you've purchased.

Legitimate Interest

For website analytics and service improvement purposes.

Legal Obligation

When required by law, such as tax or accounting requirements.

Your Rights

Under GDPR, you have the following rights regarding your personal data:

🔍 Right to Access

Request a copy of the personal data we hold about you.

✏️ Right to Rectification

Request correction of inaccurate or incomplete data.

🗑️ Right to Erasure

Request deletion of your personal data under certain circumstances.

⏸️ Right to Restrict Processing

Request limitation of how we process your data.

📦 Right to Data Portability

Request transfer of your data to another service provider.

❌ Right to Object

Object to processing based on legitimate interests or direct marketing.

Cookies and Tracking

We use cookies to enhance your browsing experience and analyze website traffic:

Essential Cookies

Required for basic website functionality. These cannot be disabled.

Analytics Cookies

Help us understand how visitors interact with our website. Requires consent.

Marketing Cookies

Used to deliver relevant advertisements. Requires consent.

You can manage your cookie preferences through your browser settings or our cookie consent banner.

Data Security

We implement appropriate technical and organizational measures to protect your personal data:

  • SSL encryption for data transmission
  • Secure server infrastructure
  • Regular security assessments
  • Access controls and staff training
  • Data backup and recovery procedures

Data Retention

We retain your personal data only as long as necessary:

  • Account data: Until account deletion or 3 years of inactivity
  • Program data: For the duration of the program plus 2 years
  • Marketing consent: Until withdrawn or 3 years
  • Legal requirements: As required by applicable law

Third Party Sharing

We do not sell your personal data. We may share data with trusted service providers who help us operate our business:

  • Payment processors for transaction handling
  • Email service providers for communications
  • Analytics providers for website improvements
  • Cloud hosting providers for data storage

All third parties are contractually bound to protect your data and use it only for specified purposes.

International Data Transfers

Your data is primarily stored within the European Economic Area (EEA). Any transfers outside the EEA are protected by appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.

Contact Us

For any questions about this Privacy Policy or to exercise your rights, please contact us:

Email

privacy@balancedhuman.eu

Data Protection Officer

dpo@balancedhuman.eu

Response Time

Within 30 days

Supervisory Authority

Your local data protection authority

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through a prominent notice on our website. The updated policy will be effective immediately upon posting.